ACC Customer Representative (Resident Engineer)

Join us and be a pioneer for a green transport revolution.
Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis-Opel and Mercedes-Benz, ACC is set to power the future of the automotive industry by innovating in battery technology.
 
We aim to produce sustainable, affordable, high-capacity, longer-life batteries as a cleaner alternative to current energy sources. We create an R&D center and new state-of-the art facility in France (New Aquitaine), with gigafactories to be built in Hauts de France, Germany and Italy. 
We need a range of skilled and agile people to bring our vision to life, especially in the areas of industrialization, mechanical design, testing/prototyping and any other function of a new-born company. If you’re looking to take your career further than you imagined, if you’re passionate about creating cleaner transport, we’d like to hear from you.
Accelerating sustainable mobility for all.

ACC Resident Engineer is the ACC counterpart of the customer plant manager to facilitate the resolution of all bilateral issues. In case of a technical problem, and depending on the kind of issue to deal with, he/she contacts the relevant stakeholders within ACC (Plant Quality, Project Quality).

Main activities:

• Located at the Customer Battery Pack Plant the ACC Resident Engineer is the Customer's unique entry point for all technical issues in the battery assembly plant. He/she is part of the Customer Projects team and reports to the Serial Life Project Manager.
• Ensures the communication and interface between ACC and the Customer regarding all topics raised at the Battery Pack Plant (0km claims – 8D, deviation requests…) to ensure customer satisfaction. As such, he/she develops the necessary network within the customer plant to achieve his/her mission.
• In coordination with ACC teams, he/she organizes locally all relevant quality measures to secure Customer production (e.g.: parts sorting, diagnosis).
• Ensures preventive quality actions related to ACC modules (e.g.: parts handling analysis, verification of storage conditions).
• Alerts on potential risks to prevent the occurrence of issues on any topic relevant to ACC responsibility.
• Organizes and monitors on-site the implementation of containment actions, and permanent actions related to product/process changes.
• Answers technical queries raised by the relevant functions at the Customer Plant (production, logistics, quality, …).
• KPI :
• Quality = Achievement of the target (ppm in GF, in Customer assembly plant (0km), in service)
• Customer satisfaction = Reactivity to 0km Claims, Contribution to Scoring BidList

Localization: Customer Battery Pack Plant (Eastern France)

Experience and qualifications:
>10 years of works experience in the automotive and/or battery industry

• Including several years in a production environment
• Including several years in serial life quality

Experience with customer relations or customer-supplier relationship 

Engineering degree

Key behaviors:
Team player, good at communication, good at negotiation. Customer Oriented. Reactive and Pro-active. Mobile. Self Starter and autonomous